Vendor profile
Oracle NetSuite: where is customer data stored and processed?
Oracle NetSuite stores and runs customer data in European data centres in Amsterdam, Frankfurt, London and Newport, but the sources do not confirm that a given customer's data always sits in any of them. The customer chooses region when ordering, and the vendor also has regions outside the EU/EEA that can be avoided. The UK locations are stated to be for customers outside the EU/EEA only. The AI functions (Prompt Studio, Text Enhance, N/llm) are listed as available for accounts in Amsterdam and Frankfurt, and the processing location for these is inferred, not confirmed. The data processing agreement for Oracle Services has been read, but it does not state where data is stored, so the storage location comes from other sources or is not found.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Netherlands, Germany | – |
| Processing | Netherlands, Germany | – |
| AI features | Netherlands, Germany | – |
Ownership and agreements
| Data processing agreement | Found and read |
|---|---|
| Certifications | ISO/IEC 27001, ISO/IEC 27018, PCI DSS, ISO/IEC 42001, SOC 1, SOC 2 |