Vendor profile
OpenAI ChatGPT Enterprise: where is customer data stored and processed?
OpenAI stores and runs ChatGPT Enterprise data in several places, including Norway, the USA (for customers outside EU/EEA) and European countries such as Ireland, Germany, France and the Netherlands through Microsoft cloud infrastructure. Enterprise workspaces can choose European data storage for conversations, files and GPTs, but the countries are not stated. Login runs through Okta (Auth0) and WorkOS in the USA. Customer support is partly handled by Salesforce in several European countries and by TaskUs in the Philippines, which only concerns data the customer chooses to share in support cases. Analytics via Snowflake is in the USA. Optional AI inference in Europe for European-storage workspaces is not confirmed.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Norway, Europe (country not stated) | – |
| Processing | Norway, Ireland, Italy, Netherlands, Poland, France, Germany, Spain, Sweden, Finland | – |
| Login and user account | – | USA |
| Analytics and metadata | – | USA |
| Support | France, Germany, Ireland, Italy, Sweden, Netherlands | Philippines |
| Group companies | Ireland | USA, India |
| AI features | Europe (country not stated) | – |
Ownership and agreements
| Headquarters | USA |
|---|---|
| Data processing agreement | Found and read |
| Certifications | SOC 2 |
Sub-processors (19)
| Name | Country | Purpose |
|---|---|---|
| Cloudflare, Ltd. | – | Content delivery network, web hosting |
| Microsoft Corporation | Australia, Brasil, Canada, Frankrike, Ty | Cloud infrastructure |
| CoreWeave, Inc. | Norge, Spania, Sverige, Storbritannia, U | Cloud infrastructure |
| Oracle Cloud Infrastructure | Brasil, Japan, Malaysia, Nederland, Stor | Cloud infrastructure |
| Google Cloud Platform | Finland, Japan, Nederland, Norge, Storbr | Cloud infrastructure |
| Amazon Web Services, Inc. | USA | Cloud infrastructure |
| Cerebras | USA, Canada | Cloud infrastructure |
| Snowflake, Inc. | USA | Data warehousing |
| TaskUs, LLC | Philippines | Customer support, moderation |
| Intercom, Inc. | USA | Customer support |
| Salesforce | Australia, Brasil, Canada, Frankrike, Ty | Customer support |
| Pylon Labs | USA | Customer support |
| Accenture International Limited | USA, Canada, Filippinene | Customer support, moderation |
| Fivetran, Inc. | USA | ETL provider (Assistants API) |
| Confluent | USA | Infrastructure management |