Vendor profile
OpenAI Business premium: where is customer data stored and processed?
OpenAI's Business premium product is a business offering, with no consumer group stated. Customer content storage location is not stated in the data processing agreement, which was read but does not say where data is stored. Processing involves cloud infrastructure at Microsoft with Norway (Oslo) listed for that infrastructure, but the processing and storage are not separated, and the main service's location is not stated. Customers outside the EU/EEA are served via Amazon Web Services in the USA. Support is provided by TaskUs in the Philippines (Manila) for all services and by Pylon Labs in the USA for premium support when chosen by the customer. Login through WorkOS in the USA is used only when the customer chooses it.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | – | – |
| Processing | Norway | – |
| Login and user account | – | USA |
| Analytics and metadata | – | USA |
| Support | – | Philippines, USA |
Ownership and agreements
| Headquarters | USA |
|---|---|
| Data processing agreement | Found and read |
| Certifications | None found |
Sub-processors (21)
| Name | Country | Purpose |
|---|---|---|
| Cloudflare, Ltd. | – | Content delivery network provider |
| Microsoft Corporation | Australia, Belgia, Brasil, Canada, Danma | Cloud infrastructure |
| CoreWeave, Inc. | Norge, Spania, Sverige, Storbritannia, U | Cloud infrastructure |
| Oracle Cloud Infrastructure | Brasil, Japan, Malaysia, Nederland, Stor | Cloud infrastructure |
| Google Cloud Platform | Finland, Japan, Nederland, Norge, Singap | Cloud infrastructure |
| Amazon Web Services, Inc. | USA | Cloud infrastructure |
| Cerebras | USA, Canada | Cloud infrastructure |
| Snowflake, Inc. | USA | Data warehousing |
| TaskUs, LLC | Philippines | Customer support; moderation of content |
| Salesforce | Australia, Brasil, Canada, Frankrike, Ty | Customer support |
| Pylon Labs | USA | Customer support |
| Accenture International Limited | USA, Canada, Filippinene | Customer support; moderation of content |
| Fivetran, Inc. | USA | ETL provider |
| Cinder Technologies, Inc. | USA | Platform for content moderation |
| WorkOS, Inc. | USA | Cross-domain identity management |