Vendor profile
OpenAI API Platform: where is customer data stored and processed?
OpenAI's API Platform is a business product, and the vendor's documents do not state that the customer group is mainly private persons. Customer content is documented as stored in the USA via Snowflake. For processing, the sources document Microsoft data centres in several countries including Australia, Brazil, Canada, France, Germany, India, Indonesia, Ireland, Italy and Japan, and the vendor states that customers may choose European processing for supported endpoints, but the specific EU/EEA countries are not confirmed. Customers can choose region, though the vendor also has regions outside the EU/EEA that can be avoided. Login runs through Okta via Auth0 in the USA, and content moderation through Cinder, also in the USA.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated) | USA |
| Processing | France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Finland, Spain, Sweden, Europe (country not stated) | Australia, Brazil, Canada, India, Indonesia, Japan, Malaysia, Mexico, Singapore, South Africa, South Korea, Switzerland, Forente Arabiske Emirater, United Kingdom, USA |
| Login and user account | – | USA |
| Analytics and metadata | – | USA |
| Support | France, Germany, Ireland, Italy, Netherlands, Sweden | Philippines, Australia, Brazil, Canada, India, Indonesia, Japan, Singapore, South Africa, South Korea, Switzerland, Forente Arabiske Emirater, United Kingdom, USA |
| AI features | Europe (country not stated) | – |
Ownership and agreements
| Headquarters | USA |
|---|---|
| Data processing agreement | Found and read |
| Certifications | None found |
Sub-processors (24)
| Name | Country | Purpose |
|---|---|---|
| Cloudflare, Ltd. | – | Content delivery network; web hosting |
| Microsoft Corporation | Australia, Brasil, Canada, Frankrike, Ty | Cloud infrastructure |
| CoreWeave, Inc. | Norge, Spania, Sverige, Storbritannia, U | Cloud infrastructure |
| Oracle Cloud Infrastructure | Brasil, Japan, Malaysia, Nederland, Stor | Cloud infrastructure |
| Google Cloud Platform | Finland, Japan, Nederland, Norge, Storbr | Cloud infrastructure |
| Amazon Web Services, Inc. | USA | Cloud infrastructure |
| Cerebras | USA, Canada | Cloud infrastructure |
| Snowflake, Inc. | USA | Data warehousing |
| TaskUs, LLC | Philippines | Customer support; moderation of content |
| Intercom, Inc. | USA | Customer support |
| Salesforce | Australia, Brasil, Canada, Frankrike, Ty | Customer support |
| Pylon Labs | USA | Customer support (premium, ved valg) |
| Accenture International Limited | USA, Canada, Filippinene | Customer support; moderation of content |
| Fivetran, Inc. | USA | ETL provider (Assistants API) |
| Confluent | USA | Infrastructure management |