Vendor profile
OneSignal: where is customer data stored and processed?
OneSignal stores customer content on Google Cloud in the Netherlands (europe-west4), and the service also runs there. The data processing agreement is read and states that hosting is in the Netherlands via Google Cloud, with transfers to the USA under SCC and DPF. AI conversation quality and logging via Google BigQuery, kept up to 90 days, are documented as transferred to the USA. Support requests through Intercom, e-mail through Mailgun, and custom event data through Census are all processed in the USA, and the sub-processor list also names Cloudflare, Rollbar, Filestack and Twilio there. Backup location, identity location through WorkOS, and whether customers can choose a region are not stated. The customer group is not stated, and no ultimate owner is documented.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Netherlands | – |
|---|
| Processing | Netherlands | USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | USA |
|---|
| AI features | Netherlands | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Support, Analytics and metadata, Logs and telemetry, Notifications and email.
Ownership and agreements
| Owner | OneSignal, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, ISO/IEC 27001, ISO/IEC 27701 |
|---|
Sub-processors (8)
| Name | Country | Purpose |
|---|
| Intercom Inc. | USA | Customer support requests |
| Cloudflare Inc. | USA | Content delivery and internet security |
| Census Inc. | USA | Custom events integration and Data Lake Provider |
| Google Inc. | Nederland, USA | Cloud hosting; AI feature inference (Gemini); AI conversation logging (BigQuery) |
| Rollbar Inc. | USA | Product bug tracking |
| Filestack Inc. | USA | Upload files into API |
| Mailgun Inc. | USA | Email delivery provider |
| Twilio Inc. | USA | SMS/MMS delivery provider |
Sources