Vendor profile
Odoo: where is customer data stored and processed?
Odoo stores and processes production data for customers in the Europe region in France and Belgium, with backups in France, the Netherlands and Sweden; the customer cannot choose the backup location, and new customers on Odoo 19.0+ get EU-only backup. Some older EU setups also get extra backup in Canada until the migration finishes (ETA Q4 2026). Customers can choose region, but regions outside the EU/EEA are optional. Login via itsme is processed on Odoo's IAP servers in Belgium and France. Document scanning (OCR) runs through Google Vision on EU territory. Session recordings (FullStory) go to the USA only with consent and only during trial periods, and this is marked as inactive. Support, notifications and payments have no stated location.
Checked 13 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | France, Belgium, Germany | – |
|---|
| Processing | France, Belgium | – |
|---|
| Backup | France, Netherlands, Sweden | Canada |
|---|
| Login and user account | Belgium, France | – |
|---|
| Analytics and metadata | – | –
Only for customers in other regions: USA |
|---|
| Group companies | Belgium | India |
|---|
| AI features | Europe (country not stated) | – |
|---|
Ownership and agreements
| Owner | Odoo (Belgium) |
|---|
| Headquarters | Belgium |
|---|
| Data processing agreement | Not found on the vendor's website |
|---|
| Certifications | None found |
|---|
Sub-processors (14)
| Name | Country | Purpose |
|---|
| OVH S.A.S. | – | Infrastruktur og hosting av Odoo.com (produksjon + backup), Odoo SaaS, Odoo.SH b |
| Google Cloud EMEA Ltd | – | Infrastruktur og hosting av Odoo.com (produksjon + backup), Odoo SaaS, Odoo.SH ( |
| Outscale S.A.S. | – | Infrastruktur og hosting (SecNumCloud), PA-tjeneste for e-faktura |
| Scaleway S.A.S. | – | Infrastruktur (e-post), utgående postserver |
| Amazon Web Services, Inc. | – | Infrastruktur og hosting for valgte ikke-EU-regioner (produksjon), DDoS-beskytte |
| Google Tag Manager | – | Nettstedsanalyse |
| Google reCAPTCHA | – | Skjemabeskyttelse |
| CloudFlare | – | Distribuert caching av statiske ressurser og bilder |
Sources