Vendor profile
New Relic: where is customer data stored and processed?
New Relic stores and processes customer telemetry data in the USA on AWS and Azure, and in the EU region when the customer chooses EU, though the EU country is not stated. Backup for customers outside EU/EEA is in the USA, and for EU customers in the EU region. Customers can choose between US and EU regions. Support tickets are handled via Zendesk with AWS East Coast in the USA, and email via Sendgrid, analytics via Snowflake, and AI vector storage via Pinecone.io, all listed as USA. A subsidiary, New Relic One India Private Limited in Bangalore, is listed but its role is not confirmed. The data processing addendum has been read but does not state where data is stored, so the location comes from other sources.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | USA |
|---|
| Processing | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Backup | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | USA |
|---|
| Group companies | – | India |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Support, Notifications and email, Analytics and metadata, AI features, Logs and telemetry, Group companies.
Ownership and agreements
| Owner | New Relic, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, SOC 2, FedRAMP |
|---|
Sub-processors (15)
| Name | Country | Purpose |
|---|
| Atlassian/Jira | USA | Management of customer support tickets |
| AWS | – | Data storage and diagnostics |
| CloudFlare | – | Traffic routing, TLS Termination and security services |
| Google Cloud Platform | – | Data storage and diagnostics |
| Fivetran | USA | Connector and extract, transform and load (ETL) services |
| Zendesk | USA | Management of customer support tickets |
| Salesforce Service Cloud | USA | Management of customer support tickets |
| Snowflake | USA | Data warehouse services |
| Fastly | – | Traffic routing & TLS Termination |
| Kentik | USA | Network Synthetic monitoring |
| Microsoft Azure | USA | Cloud computing, storage, and related services |
| Sendgrid | USA | Email messaging services |
| Pinecone.io | USA | Vector database for AI-assisted services |
| EzProtect (Adaptus) | USA | Cybersecurity scanning of uploaded content |
| PubNub | USA | Real-time messaging (CodeStream) |
Sources