Vendor profile
Netskope: where is customer data stored and processed?
Netskope stores and processes customer data in Europe and the USA, but the EU/EEA location is not specified by country. Customers choose the region themselves, and the provider also has regions outside the EU/EEA that can be deselected. Administrator login runs through Okta/Auth0 in the USA. Support runs in the USA and India. Notifications, logging and analysis are mainly in the USA. AI functions run on AWS and Azure, with country not specified beyond the customer's tenant region. The customer group is not stated. The data processing agreement is read, but it does not state where data is stored, and the backup location outside the USA is not stated.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Processing | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Backup | – | –
Only for customers in other regions: USA |
|---|
| Login and user account | – | USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | India
Only for customers in other regions: USA |
|---|
| Group companies | Netherlands | India |
|---|
| AI features | Europe (country not stated) | – |
|---|
Only outside the EU/EEA, with no European alternative stated: Login and user account, Support, Notifications and email, Logs and telemetry, Analytics and metadata.
Ownership and agreements
| Owner | Netskope, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2, CSA STAR, Cyber Essentials, FedRAMP |
|---|
Sub-processors (15)
| Name | Country | Purpose |
|---|
| Intuit (Mailchimp) | USA | MTA for varsler og rapporter |
| Twilio SendGrid | USA | MTA for SD-WAN-varsler |
| Okta/Auth0 | USA | Innlogging for SD-WAN-konsoll |
| Amazon Web Services, Inc | – | Skyinfrastruktur for flere plattformkomponenter |
| Google (Google Cloud) | – | Hosting for Pub/Sub Logs |
| Microsoft Corporation (Microsoft Azure Cloud) | – | Hosting for DLP LLM og SD-WAN management plane |
| Sumo Logic, Inc | USA | Feilsøking og loganalyse |
| Salesforce, Inc | USA | Supportbilletter |
| Atlassian | USA | Jira for eskalert support |
| Revyz, Inc | USA | Backup av Jira-data |
| Movate, Inc | USA/India | Førstelinje teknisk support |
| AuroValor | India | Ekstra førstelinje-support 24/7 |
| Sentry | USA | Krasjrapporter (minidumps) |
| SearchUnify | USA | Søk og kunnskapsbase for supportsaker |
Sources