Vendor profile
monday.com: where is customer data stored and processed?
Monday.com stores customer data mainly in the USA (AWS, North Virginia) for customers outside EU/EEA, and in Germany (Frankfurt) for Enterprise customers who choose EU region; Australia (APAC) is also documented for customers outside EU/EEA. Customers can choose region, but some regions outside EU/EEA can be deselected. Identity via SSO providers (Google, Okta, Azure AD) has location not stated. Support is delivered from several countries including Israel, USA, Australia, UK, Brazil, Poland, Singapore, Japan, France and Germany. Email notifications run through Twilio SendGrid and Mailgun in the USA and EU, and logging and telemetry partly in Europe and the USA.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Germany, Europe (country not stated) | – |
| Processing | Germany, Europe (country not stated) | – |
| Logs and telemetry | Europe (country not stated) | USA |
| Notifications and email | – | USA |
| Support | Poland, France, Germany | Israel, USA, Australia, United Kingdom, Brazil, Singapore, Japan, Mexico, Guatemala |
| AI features | Europe (country not stated) | USA |
Ownership and agreements
| Headquarters | Israel |
|---|---|
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 1, SOC 2, SOC 3 |
Sub-processors (37)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services EMEA SARL | USA, EU, Australia | Platform services, Storage.API; cloud computing |
| Google Cloud EMEA Limited | USA, EU | Platform services, WorkCanvas, monday code, WorkAssests; cloud computing |
| Redis Labs, Ltd. | USA, EU, Australia | Platform services; managed database |
| Cloudflare, Inc. | – | CDN, security services |
| Twilio Inc. (SendGrid) | USA, EU | Platform services, WorkCanvas; e-post-varsler |
| Mailgun Technologies, Inc. | USA, EU | Platform services; e-post-varsler |
| Coralogix, Inc. | Europe | Platform services, WorkCanvas; loggaggregering |
| Cloudinary Ltd. | USA, EU | Platform services; filforhåndsvisning |
| Fortinet, Inc. | USA, EU, Australia | Platform services; trusselbeskyttelse for filer |
| Functional Software, Inc. dba Sentry | USA | Platform services, WorkCanvas; feil- og ytelsesovervåking |
| Datadog, Inc. | Europe | Platform services, WorkCanvas; applikasjonsovervåking |
| Microsoft Corp. | – | Platform services; Azure cloud computing |
| EON.io Ltd. | – | Platform services; databasebackup |
| Nebius Inc. | – | Platform services; data embedding |
| Snowflake Computing Netherlands B.V. | Europe | AI Work Platform; datalager for AI |