Vendor profile
Merge API: where is customer data stored and processed?
Merge API stores customer data in AWS data centres in Sweden (Stockholm) for EU environments and in the USA for multi-tenant services, and runs services in both countries. The customer can choose region (US, EU or APAC in multi-tenant), and regions outside the EU/EEA can be opted out of. Login and SSO location is not stated, and backup location is not stated either. The data processing agreement has been read but does not state where data is stored, so storage location is taken from other sources. Support is handled via Pylon and PostHog analytics in the USA, and Sentry error tracking runs in the USA and Germany. AI functions run on AWS Bedrock in Sweden and North Virginia, and OpenAI models also process data in the EU.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Sweden | USA
Only for customers in other regions: USA |
|---|
| Processing | Sweden | –
Only for customers in other regions: USA |
|---|
| Logs and telemetry | Sweden, Germany | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Support | – | USA |
|---|
| AI features | Sweden, Europe (country not stated) | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Analytics and metadata, Support.
Ownership and agreements
| Owner | Merge API, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (15)
| Name | Country | Purpose |
|---|
| Anthropic | USA | Large language models |
| AWS - Amazon Aurora | USA, Sverige | Relasjonsdatabase |
| AWS - Amazon CloudWatch | USA, Sverige | Logger, metrikker og varsler |
| AWS - Bedrock | USA, Sverige | AI-modeller i Merges AWS-miljø |
| AWS - Elastic Compute Cloud (EC2) | USA, Sverige | Kjøring av containere |
| AWS - GuardDuty | USA, Sverige | Trusselovervåking |
| AWS - Simple Storage Service (S3) | USA, Sverige | Objektlagring og replikering |
| Cloudflare | – | Web-sikkerhet, DDoS-vern og CDN |
| Looker - A Google Company | USA | Innsyn i kundedata for support |
| OpenAI | USA, EU | Large language models |
| PostHog | USA | Analyse og produktforbedring |
| Pylon | USA | Supportsaksporing |
| Sentry | USA, Tyskland | Feilovervåking |
| Slack (Salesforce.com) | USA | Intern og kundekommunikasjon |
| Structify | USA | AI-basert datainnsamling og organisering |
Sources