Vendor profile
Merge: where is customer data stored and processed?
Merge stores and runs its services in Sweden (Stockholm) and the USA (North Virginia) through AWS, with the USA used only for customers outside the EU/EEA. The customer can choose the AWS region, including Stockholm, for storage, processing and logs. Support uses Looker (Google Cloud, US West) and Pylon, both in the USA. AI functions involve Anthropic (USA), OpenAI (EU, country not specified) and AWS Bedrock (Stockholm or North Virginia, customer's choice). Error monitoring runs through Sentry in the USA and Germany, and analytics through PostHog in the USA. The data processing agreement is read but does not state where data is stored. Backup location, identity/SSO and notifications have no stated location.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Sweden | –
Only for customers in other regions: USA |
|---|
| Processing | Sweden | –
Only for customers in other regions: USA |
|---|
| Logs and telemetry | Germany, Sweden | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Support | – | USA |
|---|
| AI features | Europe (country not stated), Sweden | USA
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Support, Analytics and metadata.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (15)
| Name | Country | Purpose |
|---|
| Anthropic | USA | Store språkmodeller for tjenesteforbedring |
| AWS - Amazon Aurora | USA, Sverige | Database |
| AWS - Amazon CloudWatch | USA, Sverige | Logging og overvåking |
| AWS - Bedrock | USA, Sverige | Hosting av AI-modeller |
| AWS - Elastic Compute Cloud (EC2) | USA, Sverige | Containerdrift |
| AWS - GuardDuty | USA, Sverige | Trusseldeteksjon |
| AWS - Simple Storage Service (S3) | USA, Sverige | Lagring av objektdata |
| Cloudflare | – | Webssikkerhet, DDoS-vern og CDN |
| Looker - A Google Company | USA | Visning av kundedata for support |
| OpenAI | USA, EU | Store språkmodeller for tjenesteforbedring |
| PostHog | USA | Analyse av tjenesten |
| Pylon | USA | Sporing av supporthenvendelser |
| Sentry | USA, Tyskland | Feilovervåking |
| Slack (Salesforce.com) | USA | Intern samhandling og kommunikasjon med kunder |
| Structify | USA | AI-basert datainnsamling og organisering |
Sources