Vendor profile
Mercell: where is customer data stored and processed?
Mercell is a Norwegian company, owned by MERCELL HOLDING ASA, and customer data is stored and processed in AWS data centres within the EU, but the country is not stated and not confirmed. Based on what is documented, customers cannot choose region. The data processing agreement is listed on the trust portal, but it requires login and has not been read, so it has not been checked whether it states storage location. The customer group is not stated. The provider cites the certifications ISO/IEC 27001, SOC 2, ISAE 3000, ISO 9001, ISO 14001 and ISO/IEC 27701, and no sub-processors are listed. Storage location is not stated for backup, login, support, notifications, telemetry and usage analysis, so the most important missing information is where these parts of the processing take place.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated) | – |
| Processing | Europe (country not stated) | – |
Ownership and agreements
| Owner | MERCELL HOLDING ASA (Norway) |
|---|---|
| Headquarters | Norway |
| Data processing agreement | Exists, but is not public |
| Certifications | ISO/IEC 27001, SOC 2, ISAE 3000, ISO 9001, ISO 14001, ISO/IEC 27701 |