Vendor profile
Matomo: where is customer data stored and processed?
Matomo Cloud stores customer data mainly in Germany (AWS Frankfurt), and backups are kept in Ireland (Dublin, AWS). Processing runs in AWS Frankfurt, and logs and telemetry are handled by AWS Frankfurt and Tideways in Germany. Support is delivered via Oblivion Cloud Control in the Netherlands, and customers cannot choose region according to the documentation provided. The data processing agreement (Matomo Cloud DPA v3.0) has been read and states where data is stored. The location for identity (SSO), notifications, InnoCraft support staff and the unnamed AI provider behind Ask Matomo is not stated. For AI features, Anthropic PBC in the USA is listed, but this is not confirmed.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany | – |
|---|
| Processing | Germany | – |
|---|
| Backup | Ireland | – |
|---|
| Logs and telemetry | Germany | – |
|---|
| Support | Netherlands | – |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: AI features.
Ownership and agreements
| Headquarters | New Zealand |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001 |
|---|
Sub-processors (3)
| Name | Country | Purpose |
|---|
| Amazon Web Services EMEA SARL | Germany | Secure infrastructure for servers, databases and logs |
| Oblivion Cloud Control B.V (part of Xebia Group B.V) | Netherlands | AWS solution provider: infrastructure management, IT consulting and support |
| Tideways GmbH | Germany | Application Performance Monitoring (APM) |
Sources