Vendor profile
Mailchimp: where is customer data stored and processed?
Mailchimp stores customer data on its own servers in the USA, and sending of e-mail also runs in several data centres in the USA. Customer groups are not stated in the source material, so it is not clear whether the service is mainly aimed at consumers or businesses. Customers cannot choose region, according to the material. Support runs via Zendesk from California and partly via TaskUs from Greece, notifications via Twilio from California and Infobip from London, and AI features and analytics via Microsoft, OpenAI and Amplitude in the USA. The data processing agreement is read and states that data may be transferred to and processed in the USA and other countries, but it does not say where data is stored; the storage location comes from the other documented sources.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | – | USA |
|---|
| Processing | – | USA |
|---|
| Login and user account | – | –
Only for customers in other regions: USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA, United Kingdom |
|---|
| Support | Greece | USA |
|---|
| AI features | – | USA
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Storage, Processing, Notifications and email, AI features, Analytics and metadata.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (25)
| Name | Country | Purpose |
|---|
| Akamai | USA | Improves application speed and security. |
| Amazon | USA | Facilitates delivery and temporary storage. |
| Amplitude | USA | To better understand how customers use our product. |
| CodeScience | USA | Develops and maintains integrations. |
| E-Hawk | USA | Detects and prevents abuse. |
| El Camino | USA | Detects and prevents abuse. |
| Finc3 | Germany | Develops and maintains integrations. |
| Fivetran | USA | Data connection, centralization, and organization. |
| Google | USA | Bolsters internal operations and advertising, & website analytics. |
| Infobip | United Kingdom | To provide our SMS program. |
| Looker | USA | Business analytics software, centralization and organziation tool. |
| Microsoft | USA | To provide our AI features through Intuit Assist. |
| OpenAI | USA | To provide our AI features through Intuit Assist. |
| Percona | USA | To improve our relational database management system. |
| R.R. Donnelley | USA | Develops and implements certain Mailchimp multi-channel marketing products. |
Sources