Vendor profile
Lime Technologies Lime CRM: where is customer data stored and processed?
Lime CRM is a business product from Lime Technologies in Sweden. Customer content is stored and run in AWS data centres in Sweden, and the customer cannot choose region. The data processing agreement has not been read, and the only DPA found covers Lime Go, not Lime CRM. Backup for Lime CRM is provided by Dustin in Sweden, Denmark, Finland and Norway, and AWS is listed for backup in an unspecified European country. Lime Go uses AWS in Ireland for its Gmail add-on data, but Nylas also processes calendar data in the USA for Lime Go customers outside the EU/EEA. Application hosting for some cloud services is done by Ploi in the Netherlands. Electronic ID through Idura is listed for Ireland, the Netherlands and Germany, while the change notice mentions Denmark.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Sweden, Ireland, Netherlands | – |
| Processing | Sweden, Netherlands, Ireland, Germany, Denmark, Norway, Finland | – |
| Backup | Sweden, Denmark, Finland, Norway, Europe (country not stated) | – |
| Login and user account | Ireland, Netherlands, Germany | – |
| Notifications and email | Sweden | – |
Ownership and agreements
| Owner | Lime Technologies AB (publ) (Sweden) |
|---|---|
| Headquarters | Sweden |
| Data processing agreement | Not found on the vendor's website |
| Certifications | None found |
Sub-processors (22)
| Name | Country | Purpose |
|---|---|---|
| Axians AB | Sweden | Cloud storage and Backup (Lime Field) |
| Iver Sverige AB | Sweden | Cloud storage and Backup (Lime Marketing) |
| Link mobility | Sweden | SMS service (Lime Marketing, SMS) |
| Dustin AB | Danmark, Finland, Norge, Sverige | Cloud storage and Backup (Lime CRM) |
| Amazon Web Services, inc. | Europe | Cloud storage and Backup (Lime CRM, Lime Forms, Lime Portal) |
| Nordlo Södra Norrland AB | Sweden | Cloud storage and Backup (Lime Forms/Portal, eldre) |
| Elasticsearch BV | Sweden | Search functionality (Lime CRM) |
| Syncify AB | Sweden | ERP system integrations (ERP Connector) |
| Billecta AB | Sweden | Invoicing and billing services |
| Ploi B.V. | Netherlands | Application hosting and deployment orchestrator |
| Idura ApS | Irland, Nederland, Tyskland | Electronic ID integration (BankID, MitID, FTN) |
| Nylas Inc. | Irland, USA | Calendar integration (Lime Go) |
| Flatfile Inc. | Germany | Import of customers & contacts (Lime Go) |
| Lime Technologies Sweden AB | Sweden | Affiliate, processing |
| Lime Technologies Denmark A/S | Denmark | Affiliate, processing |