Vendor profile
Langfuse: where is customer data stored and processed?
Langfuse, with headquarters in Germany and owned by ClickHouse, Inc. (USA), stores and runs customer data mainly on AWS in Ireland for EU customers, and the customer chooses the region. Backups are stored in Ireland, and Postgres backups are replicated to Frankfurt, Germany, which is not confirmed. AI features use AWS Bedrock in the selected region, and kapa.ai processes support data in the USA. Support data is handled in the USA through Salesforce, Pylon, Google, Waypoint and GitHub, while several ClickHouse entities in other countries provide technical support without stated processing location. The data processing addendum is read but does not state where data is stored, so the storage location is taken from other sources in the vendor's documentation.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland | – |
|---|
| Processing | Ireland | – |
|---|
| Backup | Ireland, Germany | – |
|---|
| Support | – | USA |
|---|
| AI features | Ireland | USA
Only for customers in other regions: USA, Japan |
|---|
Only outside the EU/EEA, with no European alternative stated: Support.
Ownership and agreements
| Owner | ClickHouse, Inc. (USA) |
|---|
| Headquarters | Germany |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, ISO/IEC 27001 |
|---|
Sub-processors (17)
| Name | Country | Purpose |
|---|
| Amazon Web Services (AWS) | Kundevalgt | Cloud hosting and infrastructure provider |
| AWS Bedrock | Kundevalgt | Generative AI services |
| Salesforce, Inc. | USA | Customer support case management, messaging services (Slack) |
| Pylon Labs, Inc. | USA | Customer support chat platform |
| Google LLC (Workspace) | USA | Email and office applications |
| Waypoint Tech Inc. | USA | Support knowledge management |
| Github, Inc. | USA | Support escalations |
| kapa.ai, Inc. | USA | Support deflection with AI |
| ClickHouse, Inc. | USA | Technical and support services for Langfuse Cloud |
| ClickHouse Australia Pty Ltd | Australia | Technical and support services for Langfuse Cloud |
| ClickHouse BV | Netherlands | Technical and support services for Langfuse Cloud |
| ClickHouse GmbH | Germany | Technical and support services for Langfuse Cloud |
| ClickHouse India Private Limited | India | Technical and support services for Langfuse Cloud |
| ClickHouse KK | Japan | Technical and support services for Langfuse Cloud |
| ClickHouse Pte Ltd | Singapore | Technical and support services for Langfuse Cloud |
Sources