Vendor profile
KnowBe4: where is customer data stored and processed?
KnowBe4 stores and processes customer data mainly in the USA, with EU/EEA customers' production data stored in Dublin, Ireland, and Frankfurt, Germany as the failover location. Customers can choose region, and regions outside the EU/EEA, including the USA, Canada and the UK, are documented. Logging, support, analytics, notifications and telephony sub-processors are located in the USA, and the sub-processor list is from a 2022 attachment that may be outdated. Identity, support staff location and any AI functions are not stated, and affiliates with access to customer data are not named. The data processing agreement is read but does not state where data is stored.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland | –
Only for customers in other regions: USA, Canada, United Kingdom |
|---|
| Processing | – | –
Only for customers in other regions: USA |
|---|
| Backup | Germany, Ireland | – |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Logs and telemetry, Support, Analytics and metadata, Notifications and email.
Ownership and agreements
| Owner | KnowBe4, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, SOC 3 |
|---|
Sub-processors (7)
| Name | Country | Purpose |
|---|
| Amazon AWS | USA | Infrastruktur og hosting (lagring av kundedata) |
| Datadog | USA | Logging, systemlogging og analyse |
| Twilio | USA | Telefoni for vishing-øvelser |
| Zendesk | USA | Support (billetter) |
| Intercom | USA | Support-chat |
| Mixpanel | USA | Analyse av kundeopplevelse |
| Salesforce | USA | Kontaktdata og supportbilletter (CRM) |
Sources