Vendor profile
JetBrains: where is customer data stored and processed?
JetBrains stores and processes customer content mainly in Ireland, Germany, the USA, and Singapore, with the Ireland location not confirmed for some cloud services. Customers can choose region for YouTrack Cloud, which can be used in Germany, the USA, or Singapore. Support systems are located in Germany, Finland, and the UK, and CRM is in Germany. Product analytics for Databao uses PostHog Cloud EU, while error reporting for Junie CLI uses Sentry in the USA. AI functions run through Google in Europe (and also Asia, country unspecified), Nebius in the USA, France and Spain, and Baseten in the UK (not confirmed). The data processing agreement is read but does not state where data is stored.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Ireland, Germany | – |
| Processing | Ireland, Germany | – |
| Logs and telemetry | – | USA |
| Analytics and metadata | Germany, Europe (country not stated) | – |
| Support | Germany, Finland | United Kingdom |
| Group companies | Czechia | USA |
| AI features | Europe (country not stated), France, Spain | USA, United Kingdom |
Ownership and agreements
| Owner | JetBrains N.V. (Netherlands) |
|---|---|
| Headquarters | Czechia |
| Data processing agreement | Found and read |
| Certifications | SOC 2 |
Sub-processors (35)
| Name | Country | Purpose |
|---|---|---|
| Google Cloud EMEA Limited | Ireland | Hosting: Code With Me, Remote Development, Fleet |
| Amazon Web Services EMEA SARL | Ireland | Hosting: Datalore, License Vault, Space, TeamCity Cloud, Qodana, IDE Services Cl |
| Zendesk, Inc. | Germany | Support ticket system |
| JUST AFTER MIDNIGHT LIMITED | United Kingdom | Technical support services |
| Merge API Inc. | Europe | Unified API for SDLC integrations (Air) |
| Amplitude Inc. | Europe | Product analytics, telemetry (Air) |
| PostHog Cloud EU | Europe | Product analytics (Databao) |
| Sentry / Functional Software, Inc. | USA | Error reporting (Junie CLI) |
| Amazon AWS | – | Hosting of internal applications |
| Microsoft Azure | – | Hosting of internal applications |
| Slack | – | Internal productivity tools |
| Glean | – | Internal productivity tools |
| Workato | – | Automation and integration platform |
| Google Cloud Platform | – | Hosting of internal applications |
| Confluent Cloud | – | Data integration and streaming |