Vendor profile
Jamf: where is customer data stored and processed?
Jamf stores and runs customer data mainly on AWS in several countries, including Germany, Ireland, Sweden, the United Kingdom, the USA, Japan and Australia, with Google Cloud in Belgium for Jamf Manager for Android and Microsoft Azure in Norway for some edge services. Customers can choose region for some products, but Jamf also has regions outside the EU/EEA that can be avoided by choice. Login runs through Auth0 in Australia, Germany, Japan and the USA. Support is handled by Intercom and Microsoft/Zoom in the USA, and Jamf offices in Germany, Australia, India and Japan may process customer data for support or hosting. Email notifications go through Twilio in the USA and push notifications through OneSignal in the Netherlands.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Germany, Ireland, Sweden, Belgium | United Kingdom, USA, Japan, Australia |
| Processing | Germany, Ireland, Sweden, Belgium, Norway | United Kingdom, USA, Japan, Australia |
| Login and user account | Germany | Australia, Japan, USA |
| Logs and telemetry | – | USA |
| Analytics and metadata | Ireland | USA |
| Notifications and email | Netherlands | USA |
| Support | Germany | USA, Australia, India, Japan |
| AI features | Sweden | – |
Ownership and agreements
| Owner | Jamf Holding Corp. (USA) |
|---|---|
| Headquarters | USA |
| Data processing agreement | Not found on the vendor's website |
| Certifications | SOC 2, ISO/IEC 27701 |
Sub-processors (45)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | Australia, Tyskland, Irland, Japan, Sver | Cloud hosting |
| ShieldID | Australia, Tyskland, Japan, Sverige, Sto | Advanced firewall capabilities for RapidIdentity |
| Global AWS Bedrock Supported Regions | – | Generative AI for support using AWS Bedrock |
| Astronomer, Inc. | USA | Orchestration and workflow management for data pipelines |
| Auth0, Inc. | Australia, Tyskland, Japan, USA | Authentication broker |
| ChurnZero, Inc. | USA | Customer experience analytics and in-product communication |
| Clickhouse, Inc. | Australia, Belgia, Tyskland, Irland, Jap | Managed database services |
| Elastic.io GmbH | USA | Log aggregation for support and service maintenance |
| Gainsight, Inc. | USA | Customer experience analytics and in-product communications |
| Google, LLC | Belgia, USA | Cloud hosting |
| Microsoft Corporation | Tyskland, USA | Cloud hosting |
| Jamf Mobile Forensics | Sweden | AI Analysis feature using Azure OpenAI |
| MongoDB, Inc. | Australia, Tyskland, Irland, Japan, Stor | Managed database services |
| OneSignal, Inc. | Netherlands | Push notifications |
| Open Text Corporation | USA | SIEM service |