Vendor profile
Iterable: where is customer data stored and processed?
Iterable stores and processes customer content mainly on AWS, with USA as the default location for customers outside EU/EEA, and Ireland and Germany for customers who have included EDC. Customers can choose region for some subprocessors at an additional fee. Support is provided from the Philippines. Email, messaging, logging and AI functions run through several subprocessors in the USA, Ireland, Belgium, Germany and EEA/Switzerland, with the AI and analytics locations partly unspecified. The Data Processing Addendum is referenced but not found, and the processing location in Iterable's own systems and backup location are not stated. The information needed for the mapping was established from other sources in the vendor's own documentation. Nødvendig informasjon for kartleggingen er etablert mot alternative kilder fra leverandørens egen dokumentasjon.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Ireland, Germany | –
Only for customers in other regions: USA |
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| Processing | Ireland, Germany | –
Only for customers in other regions: USA |
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| Logs and telemetry | – | USA |
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| Analytics and metadata | Ireland, Europe (country not stated) | USA |
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| Notifications and email | Ireland, Belgium, Germany | USA |
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| Support | – | Philippines |
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| AI features | Europe (country not stated) | USA |
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Only outside the EU/EEA, with no European alternative stated: Support, Logs and telemetry.
Ownership and agreements
| Owner | ITERABLE, INC. (USA) |
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| Headquarters | USA |
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| Data processing agreement | Not found on the vendor's website |
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| Certifications | SOC 2, ISO/IEC 27001 |
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Sub-processors (16)
| Name | Country | Purpose |
|---|
| Amazon Web Services | USA, Irland, Tyskland | Infrastructure as a service |
| Bird Email | USA, Irland | Transactional and Marketing email delivery optimization and analytics |
| Boldr | Philippines | User support services, including technical support, customer support, and custom |
| DataBricks | USA, Irland | Data science tool |
| DataDog | USA | Application monitoring system |
| Digioh | USA, Irland | Product marketing personalization, data collection, and engagement tools |
| Hightouch | USA, Irland | Data Import (Reverse ETL) |
| Infobip | USA, Tyskland | Provision of WhatsApp and RCS messaging, including message delivery, inbound rep |
| Mailgun | USA, Belgia | Send and receive emails via API |
| OpenAI, OpCo, LLC | USA, EØS og Sveits | Provides large language models and artificial intelligence services |
| Prequel | USA, Belgia | Data Sync – Transfers for Iterable data into customer's destination of choice |
| Prismatic | USA, Irland | Integrations Hub: Integration execution and management between Iterable and exte |
| Snowflake | USA, Irland | Data Analytics |
| StreamNative | USA, Irland | Message queueing |
| Telnyx | USA, Tyskland | Send SMS via API |
Sources