Vendor profile
Hetzner: where is customer data stored and processed?
Hetzner stores customer data in the EU at Falkenstein, Nuremberg and Helsinki, and customers choose their region; Ashburn, Hillsboro and Singapore are also offered to customers outside the EU/EEA. Processing in the EU is documented for these three locations. Backups stay in the EU for EU locations, while backups for Hillsboro and Singapore stay in the same data centre as the server. Support is generally provided by teams in the EU. The data processing agreement is read but does not state where data is stored. The chatbot 'Ask AI' sends data to Kapa.ai Inc. in the USA, but the server location is not stated. Identity, notifications, telemetry and cookie analytics have no stated location.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Germany, Finland | – |
| Processing | Germany, Finland | – |
| Backup | Europe (country not stated) | – |
| Support | Europe (country not stated) | – |
| AI features | Germany, Finland | USA |
Ownership and agreements
| Owner | Hetzner Online GmbH (Germany) |
|---|---|
| Headquarters | Germany |
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, BSI C5 |
Sub-processors (6)
| Name | Country | Purpose |
|---|---|---|
| Huurrekuja 10, 04360 Tuusula | Finnland | Gebäudevermietung; Technischer Support |
| Hetzner US LLC | USA | Vermietung von Servern am Standort USA |
| NTT Global Data Centers Americas, Inc. | USA | Colocation-Anbieter am Standort USA |
| QTS Investment Properties Hillsboro, LLC | USA | Colocation-Anbieter am Standort USA |
| Hetzner Singapore Pte. Ltd. | Singapur | Vermietung von Servern am Standort Singapur |
| NTT Global Data Centers SG1 Pte Ltd | Singapur | Colocation-Anbieter am Standort Singapur |