Vendor profile
Grafana Labs Grafana Cloud: where is customer data stored and processed?
Grafana Cloud is a business product, and the customer group is not stated in the source material. Grafana Labs (Raintank Inc., USA) documents that storage and processing run in EU regions when the customer chooses them, through infrastructure providers Google Cloud, AWS and Azure. The default location for storage and processing with these providers is the USA, and the customer may choose other regions. Optional AI functions with Tavily, Anthropic and OpenAI default to the USA and are not confirmed for customers outside the EU/EEA, while the Grafana-run LLM judge for EU stacks runs in EU/EEA infrastructure. Notifications and e-mail via Twilio (SendGrid) default to the USA.
Checked 13 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Processing | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| AI features | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Notifications and email, Analytics and metadata.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, ISO/IEC 27001, ISO 22301, PCI DSS, TISAX, CSA STAR, FedRAMP |
|---|
Sub-processors (8)
| Name | Country | Purpose |
|---|
| AlphaAI Technologies (Tavily) | USA | AI-funksjon (valgfri) |
| Alphabet Inc., Google (GCP) | USA | Infrastruktur, skyleverandør |
| Amazon.com Inc. (AWS) | USA | Infrastruktur, skyleverandør |
| Anthropic | USA | AI-funksjon (valgfri) |
| Microsoft Corporation (Azure) | USA | Infrastruktur, skyleverandør |
| OpenAI | USA | AI-funksjon (valgfri) |
| Palantir Technologies Inc. | USA | Federal Cloud-tilbud |
| Twilio Inc. (Sendgrid) | USA | E-post og varsling for SaaS |
Sources