Vendor profile
Gainsight: where is customer data stored and processed?
Gainsight stores and processes customer data in several countries, mainly the USA, Germany, Ireland and the Netherlands, with AWS, Google Cloud, Algolia and IBM as cloud or search providers. Customer groups are not stated in the source, so it is not clear whether the service is aimed at businesses or consumers. Customers cannot choose region for the core services, which are stated as running in the USA. Login runs through Auth0 in the USA and Germany. Support is provided from India, Poland, the UK, Israel, the Netherlands and the Philippines, and e-mail notifications go through Twilio in the USA. Several AI functions use OpenAI with processing in Canada, the UK, Switzerland, UAE, South Africa and Australia, and some use AWS Bedrock, IBM and Microsoft in the EU.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Germany, Ireland | USA |
|---|
| Processing | Ireland, Germany | –
Only for customers in other regions: USA |
|---|
| Backup | Netherlands, Germany | USA |
|---|
| Login and user account | Germany | USA |
|---|
| Logs and telemetry | Germany | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | Poland, Netherlands | India, United Kingdom, Israel, Philippines |
|---|
| Group companies | – | India |
|---|
| AI features | Germany, Europe (country not stated) | Canada, United Kingdom, Switzerland, United Arab Emirates, South Africa, Australia
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Notifications and email, Analytics and metadata, Group companies.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, ISO/IEC 27001, ISO/IEC 42001 |
|---|
Sub-processors (41)
| Name | Country | Purpose |
|---|
| Algolia | Germany | Data Host for Search Capabilities |
| Amazon Web Services, Inc. | USA | Cloud Service Provider |
| Amazon Web Services, Inc. (AWS Bedrock) | USA | AI Model Provider |
| Amazon Web Services EMEA SARL | Ireland | Cloud Service Provider |
| Anthropic, PBC | USA | AI Model Provider and AI Agent hosting Provider |
| Auth0, Inc. | USA, Tyskland | Authentication Platform |
| Boomi, LP (formerly Rivery) | USA | Integrate Gainsight CS with multiple source systems using Boomi as the Extract a |
| Box, Inc. | USA | Content Management and File Sharing |
| Datadog, Inc. | USA | Application Monitoring |
| Forethought Technologies, Inc. | USA | AI-powered customer service and support automation platform |
| Fullstory, Inc. | USA | User Interface |
| Functional Software, Inc. (Sentry) | USA | Application Monitoring |
| Google, LLC | USA, Tyskland | Cloud Computing; Back-up Cloud Service Provider; Web service |
| Google Cloud EMEA Limited | Netherlands | Back-up Cloud Service Provider |
| International Business Machines Corporation (IBM) | USA | Natural Language Processing and Cloud Service Provider |
Sources