Vendor profile
F24: where is customer data stored and processed?
F24 stores all customer data in Europe, but the country and data centre are not stated. Customers cannot choose region, as far as the reviewed pages show. Data may be transferred to group companies or service providers outside the EEA, including Switzerland and the USA, but this is not confirmed for any specific service. Notifications are described as run in Europe without a stated country. Support uses Calendly, which processes data in the USA, but this is booking, not support operations. Analytics and webinar services (Google Analytics, ON24, GoToWebinar) are linked to the USA, though the processing location is not confirmed for these services. A data processing agreement was not found as a separate document, and no sub-processor list was found.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated) | – |
| Logs and telemetry | – | USA |
| Analytics and metadata | – | USA |
| Notifications and email | Europe (country not stated) | – |
| Support | – | USA |
| Group companies | – | Switzerland, USA |
Ownership and agreements
| Owner | F24 AG (Germany) |
|---|---|
| Headquarters | Germany |
| Data processing agreement | Not stated |
| Certifications | None found |