Arc’yon

Vendor profile

ESET: where is customer data stored and processed?

ESET stores and processes customer data mainly through Microsoft Azure and AWS in Europe, the USA, Canada and Japan, according to its sub-processor list. Specific European countries are not stated. The customer group is not stated, and the company's main office is in Slovakia. Customers cannot be confirmed to choose region from the sources provided. Identity protection is handled by Sontiq in the USA, but only for customers outside the EU/EEA. Password Manager is managed by F-Secure in Europe, and awareness training is hosted by PhishingBox in Europe. Support, notifications and backup locations are not stated. Databehandleravtalen er lest, men oppgir ikke hvor data lagres; lagringsstedet kommer fra andre kilder eller er ikke funnet.

Checked 12 October 2026 · based on the vendor's own public documents

See the map and sources

Where data is stored and processed

ActivityIn the EU/EEAOutside the EU/EEA
StorageEurope (country not stated)USA, Kanada, Japan
ProcessingEurope (country not stated)USA, Kanada, Japan
Login and user account––
Only for customers in other regions: USA
Logs and telemetryEurope (country not stated)USA, Kanada, Japan
Analytics and metadataEurope (country not stated)–
Group companiesGermany, CzechiaIndia

Ownership and agreements

HeadquartersSlovakia
Data processing agreementFound and read
CertificationsISO/IEC 27001

Sub-processors (7)

NameCountryPurpose
MicrosoftEuropa, USA, Kanada, JapanMicrosoft Azure hosts the ESET PROTECT Platform services
AmazonEuropa, USA, Kanada, JapanAmazon Web Services (AWS) hosts the ESET PROTECT Platform big-data services
F-SecureEuropeManagement of the Password Manager feature
PhishingBoxEuropeHosting of the ESET Cybersecurity Awareness Training
Salesforce*EuropeCustomer management
SontiqUSAIdentity protection

Sources