Vendor profile
Elastic Cloud: where is customer data stored and processed?
Elastic Cloud is a business product from Elastic N.V. in the Netherlands. Customer content is stored and run in the region the customer selects, which can be in Europe, though the specific country is not stated. Stored data also includes Jina AI components in the USA and Belgium, and Elastic Inference Service runs on Google Cloud in Belgium and Singapore. Identity runs through Okta in the USA, support email through Google Ireland and tickets through Salesforce in the USA. Notifications go to the USA or Ireland depending on customer location. Analytics and metadata are processed in the USA and Singapore, and AI functions use Google LLC on GCP in the USA, Belgium and Singapore.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated), Belgium | USA |
| Processing | Europe (country not stated), Belgium | USA, Singapore |
| Backup | Europe (country not stated) | USA |
| Login and user account | – | USA |
| Logs and telemetry | Ireland | – |
| Analytics and metadata | – | USA, Singapore |
| Support | Ireland | USA |
| AI features | Belgium | Singapore |
Ownership and agreements
| Owner | Elastic N.V. (Netherlands) |
|---|---|
| Headquarters | Netherlands |
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, SOC 2, FedRAMP |
Sub-processors (17)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | Kundevalgt | Hosting (utenfor Europa, Midtøsten og Afrika) |
| Amazon Web Services EMEA SARL | Kundevalgt | Hosting (Europa, Midtøsten og Afrika) |
| Google Ireland Limited (GCP) | Kundevalgt | Hosting |
| Microsoft Corporation (Azure) | Kundevalgt | Hosting |
| Okta, Inc. | USA | Access authentication |
| Tines Automation, Inc. | USA | Enterprise workflow automation |
| Tines Security Services Limited | Ireland | Enterprise workflow automation |
| Salesforce.com, Inc. | USA | Supportbilletter via Service Cloud |
| Google LLC (GCP) | USA | Hosting og inferens for embeddings, rerank og API (Jina AI) |
| Cloudflare, Inc. | – | CDN / edge proxy for Jina AI |
| Supabase, Inc. | USA | Konto-, API-nøkkel- og forhåndsbetalingsdatabase |
| MongoDB, Inc. | USA, Belgia | Cache og database for Jina Reader |
| Serper | USA, Singapore | SERP API for Jina Search |
| ThorData | Ikke bekreftet | Residential proxy for Jina Reader |
| International Business Machines Corporation (IBM Cloud (Softlayer)) | USA | Hosting (Swiftype) |