Vendor profile
Egnyte: where is customer data stored and processed?
Egnyte stores European customers' data and metadata in European cloud storage, but the country is not named. For customers outside the EU/EEA, storage may be outsourced to Microsoft and AWS, both listed with location USA, though the source does not say which data goes where. Support runs through Gainsight, Gong, Zoom and Zendesk, all located in the USA, while an older 2020 security document mentions a European support team. Notifications are sent via Twilio/SendGrid (USA), analytics via Dreamdata, Salesforce and Marketo (USA), and AI services via Google, Anthropic and OpenAI, where customers can choose region, otherwise USA. Identity, backup, processing and telemetry locations are not stated.
Checked 13 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
| Processing | – | –
Only for customers in other regions: USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | USA |
|---|
| Group companies | – | India |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: AI features, Support, Notifications and email, Analytics and metadata, Group companies.
Ownership and agreements
| Owner | Egnyte, Inc. (USA) |
|---|
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | ISO/IEC 27001, SOC 2, SOC 1, SOC 3 |
|---|
Sub-processors (25)
| Name | Country | Purpose |
|---|
| Google LLC | USA | Cloud Service Provider, Email, Artificial Intelligence Services |
| Anthropic, PBC | USA | Artificial Intelligence Services |
| OpenAI OpCo, LLC | USA | Artificial Intelligence Services |
| Microsoft Corporation | USA | Cloud Service Provider |
| Amazon Web Services, Inc. | USA | Cloud Service Provider |
| IntraEdge, Inc. | USA | SaaS Service Provider |
| Twilio Inc./SendGrid, Inc. | USA | SMS/Voice/Email notification |
| Gainsight, Inc. | USA | Customer support |
| Gong.io Inc. | USA | Customer support |
| Zoom Video Communications, Inc. | USA | Customer support |
| Zendesk, Inc. | USA | Customer support |
| Egnyte Limited | United Kingdom | Konsernselskap (affiliate) |
| Egnyte Poland sp z .o.o | Poland | Konsernselskap (affiliate) |
| Egnyte Info India Private Limited | India | Konsernselskap (affiliate) |
Sources