Vendor profile
Dokobit: where is customer data stored and processed?
Dokobit's customer data is stored and processed mainly in Luxembourg on AWS infrastructure, which the provider has announced it will move to Google Cloud, where the country is not stated. The data processing agreement, valid from 1 January 2022, says customer data is handled within the EEA, but it does not state where data is stored, so storage location comes from other sources. Customer groups are not specified in the source material. Sign-in relies on national eID providers in Norway, Estonia, Iceland, Latvia, Belgium, Spain and Lithuania. Swisscom in Switzerland, outside the EEA, handles qualified electronic signatures for customers outside the EU/EEA, and the transfer basis is not stated.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Luxembourg, Europe (country not stated) | – |
|---|
| Processing | Luxembourg, Europe (country not stated) | –
Only for customers in other regions: Switzerland |
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| Login and user account | Norway, Estonia, Iceland, Latvia, Belgium, Spain, Lithuania | – |
|---|
| Analytics and metadata | – | Switzerland |
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Only outside the EU/EEA, with no European alternative stated: Analytics and metadata.
Ownership and agreements
| Owner | Signicat AS (Norway) |
|---|
| Headquarters | Lithuania |
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| Data processing agreement | Found and read |
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| Certifications | ISO/IEC 27001, ISO/IEC 27018, ISO/IEC 27701, SOC 2 |
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Sub-processors (13)
| Name | Country | Purpose |
|---|
| Amazon Web Services EMEA SARL | Luxembourg | Cloud computing infrastructure |
| Google Cloud EMEA Limited | – | Ny hostingleverandør |
| Signicat AS | Norway | eID broker, kvalifisert tidsstempling, morselskap |
| Signicat AB | Sweden | Støtte til globale operasjoner (svensk enhet) |
| Connected Information Systems B.V. | Netherlands | Støtte til globale operasjoner og digitale identitetstjenester (nederlandsk enhe |
| SK ID Solutions, AS | Estonia | Kvalifisert tillitstjeneste, Smart-ID |
| Auðkenni, ehf | Iceland | Kvalifisert tillitstjeneste, Mobile-ID |
| SJSC Latvijas Valsts radio un televīzijas centrs | Latvia | Kvalifisert tillitstjeneste, eParaksts mobile |
| BankID BankAxept AS | Norway | Tillitstjeneste, BankID |
| Belgian Mobile ID NV | Belgium | Tillitstjeneste, itsme |
| Signicat SLU | Spain | Fjernidentifisering |
| Swisscom | Switzerland | Kvalifiserte elektroniske signaturer |
| Registrų centras | Lithuania | Kvalifisert tillitstjeneste, LT ID |
Sources