Vendor profile
ClickHouse: where is customer data stored and processed?
ClickHouse stores and runs customer data mainly on AWS in the USA, Germany and Singapore, as documented in the processing overview. The customer can choose region, and the provider also offers regions outside EU/EEA that can be avoided; no European region is named on the pages. The data processing agreement has been read and refers to hosting region in section 6.1 and a sub-processor list, but it does not state where data is stored. Support is documented in the USA, with technical support also provided from Australia, the Netherlands, Germany, India, Japan, Singapore and the UK. Generative AI features run on AWS Bedrock in the USA, Germany and Singapore, but only when the customer uses them.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Processing | Germany | –
Only for customers in other regions: USA, Singapore |
|---|
| Analytics and metadata | – | USA |
|---|
| Support | Netherlands, Germany | USA, Australia, India, Japan, Singapore, United Kingdom |
|---|
| AI features | Germany | –
Only for customers in other regions: USA, Singapore |
|---|
Only outside the EU/EEA, with no European alternative stated: Analytics and metadata.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, ISO/IEC 27001, PCI DSS, ISO/IEC 27701 |
|---|
Sub-processors (21)
| Name | Country | Purpose |
|---|
| Amazon Web Services (AWS) | Kundevalgt | Cloud hosting and infrastructure provider |
| Google Cloud Platform (GCP) | Kundevalgt | Cloud hosting and infrastructure provider |
| Azure | Kundevalgt | Cloud hosting and infrastructure provider |
| AWS | USA, Tyskland, Singapore | Querying of Customer Personal Data |
| GCP | Ulike steder | Data ingestion pipeline |
| AWS Bedrock | USA, Tyskland, Singapore | Generative AI services |
| Salesforce, Inc. | USA | Customer support case management, messaging services (Slack) |
| Pylon Labs, Inc. | USA | Customer support chat platform |
| Google LLC (Workspace) | USA | Email and office applications |
| Waypoint Tech Inc. | USA | Support knowledge management |
| Github, Inc. | USA | Support escalations |
| kapa.ai, Inc. | USA | Support deflection with AI |
| ClickHouse, Inc. | USA | Provision of technical services, support services |
| ClickHouse Australia Pty Ltd | Australia | Provision of technical services, support services |
| ClickHouse BV | Netherlands | Provision of technical services, support services |
Sources