Vendor profile
Cisco Webex: where is customer data stored and processed?
Cisco stores Webex Calling customer content in the Netherlands (Amsterdam), Germany (Frankfurt) and the UK (London and Manchester) when the customer selects those regions, and customers can choose region. Storage in the USA is documented for non-EU/EEA customers, and AWS hosts data in several countries; sub-processor locations are listed, but the data processing agreement has not been read, so the controller's location statement is not verified. Identity and registration data are handled by Intelepeer, Sinch, RedSky, TransUnion and Telynx in the USA, and billing and eSIM by LogiSense, Tango Networks and Spark NZ in the USA. AI features via Microsoft Azure run only when the customer enables them, with processing in Germany, Japan, the UK, the USA and Canada.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Netherlands, Germany | – |
| Login and user account | – | USA |
| Analytics and metadata | – | USA |
| AI features | Germany | United Kingdom, USA |
Ownership and agreements
| Owner | CISCO SYSTEMS, INC. (USA) |
|---|---|
| Headquarters | USA |
| Data processing agreement | Not found on the vendor's website |
| Certifications | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 22301, SOC 2, BSI C5, CSA STAR, FedRAMP, ENS, IRAP |
Sub-processors (13)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services | USA, Tyskland, Nederland, Storbritannia, | Datasenter og hosting; Host and Usage Information, brukerinnhold |
| Call Cabinet | USA, Storbritannia, Europa, Australia | Samtaleopptak (kun hvis aktivert) |
| Dubber | USA, Storbritannia, Tyskland, Japan, Aus | Samtaleopptak (kun hvis aktivert) |
| Imagicle | USA, Canada, Storbritannia, Tyskland, Ja | Attendant Console og samtaleopptak (kun hvis kjøpt/aktivert) |
| Intelepeer | USA | Cisco Calling Plan-leverandør (kun hvis kjøpt) |
| LogiSense | USA, Storbritannia | Faktureringsløsning (kun hvis kjøpt) |
| Microsoft Azure | Tyskland, Japan, Storbritannia, USA, Can | AI-funksjoner: samtalesammendrag, transkripsjon, handlingspunkter (kun hvis akti |
| RedSky | USA | E911-tjenesteleverandør for USA og Canada |
| Sinch | USA | Cisco Calling Plan-leverandør (kun hvis kjøpt) |
| Spark NZ | USA, Canada, Storbritannia, Frankrike, T | Webex Go/eSIM-leverandør |
| Tango Networks | USA, Storbritannia | Webex Go/eSIM-leverandør |
| Telynx | USA, Storbritannia | Cisco Calling Plan-leverandør (kun hvis kjøpt) |
| TransUnion | USA | Oppslag av oppringers navn |