Vendor profile
Calendly: where is customer data stored and processed?
Calendly stores main customer and invitee data in the USA, on Google Cloud (GCS) and AWS, and does not state a region choice for customers outside the EU/EEA. Data is also held in Israel through Redis for in-memory caching, as indicated by the source, but this is not confirmed. Notetaker recordings are processed in the USA by Hyperdoc (Recall.ai), and in-app search runs on Elasticsearch in the USA. Support tools (Zendesk, Intercom, Loris.ai, Assembled) are in the USA, with Upscope screen sharing in the UK. Login and identity processing via Twilio is not confirmed for location. The data processing agreement is read but does not state where data is stored. Backup location, processing location for the Kubernetes application, and log retention are not stated.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | – | Israel
Only for customers in other regions: USA |
|---|
| Processing | – | USA |
|---|
| Login and user account | – | –
Only for customers in other regions: USA |
|---|
| Logs and telemetry | Netherlands | USA |
|---|
| Analytics and metadata | – | USA |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | USA, United Kingdom |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Storage, Processing, Support, Notifications and email, Analytics and metadata, AI features.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (20)
| Name | Country | Purpose |
|---|
| Aiven | USA | Infrastructure |
| Amazon Web Services | USA | Infrastructure |
| Assembled | USA | User support management |
| Cloudflare | USA | CDN og DDoS-beskyttelse |
| Datadog | USA | Infrastructure performance monitoring and business analytics |
| E-HAWK | USA og Nederland | Malicious actor detection and prevention |
| Elasticsearch | USA | In-app search services |
| Google | USA | Infrastructure and analytics |
| Hex | USA | Product related data analysis and visualization |
| Hyperdoc (a.k.a. Recall.ai) | USA | Processes audio/video recording for Calendly Notetaker |
| Intercom | USA | Customer support enablement |
| Loris.ai | USA | Customer support tool |
| Monte Carlo | USA | Data quality observability |
| OpenAI | USA | AI features, Notetaker meeting summaries, SMS compliance |
| Redis | USA og Israel | Manages in-memory data storage and caching services |
Sources