Vendor profile
Brevo: where is customer data stored and processed?
Brevo stores and runs its customer-facing services mainly in France (OVH hosting) and Belgium (Google Cloud Platform), and the data processing agreement states these locations. The customer group is not stated in the source material, so this cannot be classified further. Customers cannot choose a region according to the material reviewed. Support is provided from the USA via Zendesk, with transfers under BCR and SCC, and a Serbian contractor maintains a Salesforce plugin with data in Serbia. SMS routing goes through Vonage (EU), Twilio (EU/USA) and iBasis (Austria and Germany). AI features use OpenAI with data in the EU and also the USA under SCC, and Anthropic is listed as a sub-processor with data in Ireland.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | France, Belgium | – |
|---|
| Processing | France, Belgium | – |
|---|
| Logs and telemetry | Europe (country not stated) | – |
|---|
| Analytics and metadata | Europe (country not stated) | – |
|---|
| Notifications and email | Europe (country not stated), Austria, Germany | USA |
|---|
| Support | – | USA, Serbia |
|---|
| Group companies | – | India |
|---|
| AI features | Europe (country not stated), Ireland | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Support, Group companies.
Ownership and agreements
| Owner | BREVO CRM SOLUTIONS PRIVATE LIMITED (India) |
|---|
| Headquarters | France |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | None found |
|---|
Sub-processors (22)
| Name | Country | Purpose |
|---|
| OVH | France | Hosting |
| Google Cloud Platform (GCP) | France | Hosting |
| Cloudflare | USA | Content Delivery Network & WAF |
| Zendesk | USA | Ticketing/support tool |
| Omni | USA | Dashboards |
| Integry | USA | Integration with third-party software |
| Convrrt | USA | Creation of customised landing pages |
| Vonage | USA | SMS routing |
| Telnyx | Ireland | SMS routing |
| iBasis | Liechtenstein | SMS routing except NorAm zone and France |
| Twilio SMS | USA | SMS routing to the NorAm zone |
| Sinch | United Kingdom | SMS routing to Portugal, India, Indonesia and the Bahamas |
| Open AI | Europe | AI provider |
| Google Gemini | Europe | AI provider |
| Anthropic | Ireland | AI provider |
Sources