Vendor profile
Atlassian Trello: where is customer data stored and processed?
Trello data is mainly stored and processed with AWS in Sweden, Ireland, Germany and other countries, but the storage locations listed apply only to customers outside the EU/EEA, and the USA is also listed as a storage location. The customer group is not stated. The data processing agreement has been read, but it does not state where data is stored, and the Trello support page and the sub-processor list are not fully consistent. Customers can choose a region for some data, but regions are not stated for Trello. Backup is done by Clumio in Europe, but the country is not stated. Notifications are sent through Mailgun, Mailchimp, Vonage and OneSignal, mainly in the USA. Support is provided from Brazil and Mexico, among others, while OpenAI and Databricks process data in the USA.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Sweden, Ireland, Germany | – |
| Processing | Sweden, Ireland, Germany | – |
| Backup | Europe (country not stated) | – |
| Analytics and metadata | – | – |
| Notifications and email | Europe (country not stated) | USA |
| Support | Romania | Brazil, Mexico |
| AI features | Germany, Sweden, Italy, Spain, Ireland, France, Belgium, Netherlands, Finland | USA, South Africa, Japan, South Korea, India, Singapore, Australia, Indonesia, Canada, Switzerland, United Kingdom, Bahrain, Mexico, Brazil, Taiwan |
Ownership and agreements
| Owner | ATLASSIAN CORPORATION (USA) |
|---|---|
| Headquarters | USA |
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, SOC 2 |
Sub-processors (25)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | USA, Sverige, Irland, Tyskland, Sveits, | Skyhosting og infrastruktur (inkl. Trello), support |
| Clumio, Inc. | Europa (EØS), Storbritannia, Australia, | Backup for S3 (inkl. Trello) |
| Databricks, Inc. | USA | Infrastruktur for dataspørring og analyse |
| Google LLC | USA | Fillagring (DX) |
| Microsoft Corporation | USA, Australia, Nederland | Skyhosting (Jira Align) |
| MongoDB, Inc. | USA | Skyhosting for JSM Chat |
| NetApp, Inc. | USA | Skyhosting (Bitbucket) |
| Salesforce, Inc. (Heroku) | USA | Skytjenester (DX) |
| Snowflake, Inc. | USA | Skydatabase (DX) |
| Work OS, Inc. | USA | SCIM-provisjonering (DX) |
| Mailgun Technologies, Inc. | USA, EØS | Produktvarsler |
| Mailchimp | USA | Produktvarsler og videodeling på e-post |
| Vonage APIs | USA, Storbritannia, Singapore | Tekst- og talekommunikasjon |
| OneSignal | USA | Mobilvarsler |
| Plivo, Inc. | USA | Produktvarsler |