Vendor profile
Atlassian Bitbucket: where is customer data stored and processed?
Atlassian Bitbucket Cloud stores customer content with AWS in several countries, including Sweden, Ireland, Germany, Switzerland, the UK, Canada, Australia, Singapore, South Korea and the USA. Backup is handled by Clumio on Amazon S3, with locations in the UK, Australia, the USA and Singapore, and an unspecified European location. Support is delivered by e-Core in Brazil and Mexico, and by SoftServe in Bulgaria, Poland and the USA, with Telus in Romania not confirmed. Product notifications are sent by Bird, location not confirmed. Analytics sub-processor Databricks is in the USA, and AI features via OpenAI in the USA and AWS Bedrock in several European countries when activated. The data processing agreement is read but does not state where data is stored.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Sweden, Ireland, Germany | Switzerland, United Kingdom, Canada, Australia, Singapore, South Korea, USA, India, Japan |
| Processing | Sweden, Ireland, Germany | Switzerland, United Kingdom, Canada, Australia, Singapore, South Korea, USA, India, Japan |
| Backup | Europe (country not stated) | United Kingdom, Australia, USA, Singapore |
| Analytics and metadata | – | – |
| Notifications and email | Europe (country not stated) | USA |
| Support | Bulgaria, Poland, Romania | Brazil, Mexico, USA |
| AI features | Germany, Sweden, Italy, Spain, Ireland, France, Belgium, Netherlands, Finland | South Africa, Japan, South Korea, India, Singapore, Australia, Indonesia, Canada, Switzerland, United Kingdom, Bahrain, Mexico, Brazil, Taiwan |
Ownership and agreements
| Headquarters | USA |
|---|---|
| Data processing agreement | Found and read |
| Certifications | ISO/IEC 27001, SOC 2 |
Sub-processors (23)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | EØS (Sverige, Irland, Tyskland), Sveits, | Cloud hosting provider; provision of Atlassian support |
| Clumio, Inc. | EØS, Storbritannia, Australia, USA, Sing | Backup solutions provider for Amazon S3 |
| Databricks, Inc. | USA | Infrastructure provider for customer data querying and analytics |
| Google LLC | USA | File storage (DX) |
| Microsoft Corporation | USA, Australia, Nederland | Cloud hosting provider (Jira Align) |
| MongoDB, Inc. | USA | Cloud hosting provider for JSM Chat |
| NetApp, Inc. | USA | Cloud hosting provider |
| Salesforce, Inc. (Heroku) | USA | Cloud services provider (DX) |
| Snowflake, Inc. | USA | Cloud database provider (DX) |
| Work OS, Inc. | USA | SCIM provisioning (DX) |
| Mailgun Technologies, Inc. | USA, EØS | Communications technology provider for product notifications |
| Mailchimp | USA | Communications technology provider (Loom) |
| OneSignal | USA | Communications technology provider (Loom) |
| Plivo, Inc. | USA | Communications technology provider (Statuspage) |
| Twilio Inc. | USA | Communications technology provider for product notifications |