Vendor profile
Atlassian: where is customer data stored and processed?
Atlassian stores and runs its cloud services mainly on AWS in several countries, including Sweden, Ireland, Germany, Switzerland, the UK, Canada, Australia, Singapore, South Korea and the USA; backups via Clumio cover the EU/EEA, UK, Australia, USA and Singapore. The provided material does not state whether customers can choose region. Identity, notifications and telemetry locations are not stated. Support is documented for the USA and Romania but not confirmed. AI features run through AWS Bedrock in several EU/EEA countries and, for customers outside the EU/EEA, in the USA, South Africa, Japan and South Korea. The source list of countries is cut off, and the model provider behind AWS Bedrock is not named.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Sweden, Ireland, Germany, Netherlands | Switzerland, United Kingdom, Canada, Australia, Singapore, South Korea, USA, India, Japan |
| Processing | Sweden, Ireland, Germany, Netherlands | Switzerland, United Kingdom, Canada, Australia, Singapore, South Korea, USA, India, Japan |
| Backup | Europe (country not stated) | United Kingdom, Australia, USA, Singapore |
| Login and user account | – | – |
| Support | Romania | USA |
| AI features | Germany, Sweden, Italy, Spain, Ireland, France | – |
Ownership and agreements
| Headquarters | USA |
|---|---|
| Data processing agreement | Found and read |
| Certifications | None found |
Sub-processors (25)
| Name | Country | Purpose |
|---|---|---|
| Amazon Web Services, Inc. | – | Cloud hosting provider, support |
| Clumio, Inc. | – | Backup for S3 |
| Databricks, Inc. | USA | Infrastructure, datasøk og analyse |
| Google LLC | USA | File storage (DX) |
| Microsoft Corporation | – | Cloud hosting provider (Jira Align) |
| MongoDB, Inc. | USA | Cloud hosting (JSM Chat) |
| NetApp, Inc. | USA | Cloud hosting (Bitbucket) |
| Salesforce, Inc. (Heroku) | USA | Cloud services (DX) |
| Snowflake, Inc. | – | Cloud data (kuttet i kilden) |
| Zendesk | USA | Customer service og teknisk support (Loom) |
| Amazon Web Services, Inc. (AWS Bedrock) | – | Generativ AI for intelligensfunksjoner |
| Crowdstrike | USA | Sikkerhetsovervåking (Government Cloud) |
| Okta, Inc. | USA | Identitet (Government Cloud) |
| Tenable Holdings, Inc. | USA | Sårbarhetsskanning (Government Cloud) |
| Atlassian B.V. | Netherlands | Teknisk og operativ support |