Vendor profile
AssemblyAI: where is customer data stored and processed?
AssemblyAI is a US company, and customer data is mainly stored and processed in the USA via AWS. For LLM Gateway, customers can choose an EU endpoint where audio, transcription and prompt are processed and stored in the EU, but only for Claude and Gemini. Ireland is stated for AWS infrastructure and storage. Account and usage data are stored in the USA regardless of endpoint. Login runs through Stytch in the USA, support tools such as Google Workspace, Slack, Pylon and Railway are stated with location USA, and file names may be processed by CrowdStrike and Datadog in the USA. Anthropic is used as a sub-processor for AI features in the USA, for customers outside the EU/EEA.
Checked 24 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated), Ireland | USA |
|---|
| Processing | Europe (country not stated), Ireland | USA |
|---|
| Login and user account | – | USA |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | Belgium, Europe (country not stated) | USA
Only for customers in other regions: Australia |
|---|
| Support | – | USA |
|---|
| AI features | Europe (country not stated) | –
Only for customers in other regions: USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Logs and telemetry, Login and user account, Support.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2, ISO/IEC 27001, PCI DSS |
|---|
Sub-processors (18)
| Name | Country | Purpose |
|---|
| CrowdStrike | USA | Sikkerhet, behandling av filnavn |
| Datadog | USA | Overvåking og logging, behandling av filnavn |
| Amazon Web Services | USA, Irland | Infrastruktur og tjenester for drift av produktet |
| Anthropic | USA | Språkmodellbehandling (LLM) |
| Google Workspace | USA | Kommunikasjonsverktøy i kundestøtte |
| Pylon | USA | Kommunikasjon og sakshåndtering i kundestøtte |
| Railway | USA | Hosting av interne kundestøtteapplikasjoner |
| Slack | USA | Kommunikasjonsverktøy i kundestøtte |
| Stytch | USA | Autentisering og tilgangsstyring for dashbord |
| Vercel | USA | Hosting av kundens dashbord og sertifikathåndtering |
| Google Cloud | USA, Belgia | Valgfri språkmodellbehandling av transkriberte tekster |
| OpenAI | USA | Valgfri språkmodellbehandling av transkriberte tekster |
| DigitalOcean | – | Valgfri språkmodellbehandling av transkriberte tekster |
| Baseten | USA, Europa, Australia | Valgfri språkmodellbehandling og trafikkstyring |
| Fireworks AI | USA | Valgfri språkmodellbehandling av transkriberte tekster |
Sources