Vendor profile
Ada Support: where is customer data stored and processed?
Ada Support stores and runs customer content mainly in the USA, with a Canadian cluster for agents running in Canada and an optional European data storage option that the vendor documents for customers who choose it. Customers can choose European storage for some services, but European processing location is not confirmed and the country is not stated. Login (Twilio two-factor authentication), email (SendGrid), support (Pylon, optional, for customers outside the EU/EEA) and logging/analytics (Datadog, PostHog) are documented in the USA, while AI models run through several providers, including Anthropic, OpenAI and AWS, documented in the USA and AWS also in Canada.
See the map and sourcesWhere data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|---|---|
| Storage | Europe (country not stated) | USA |
| Processing | Europe (country not stated) | Canada |
| Login and user account | – | USA |
| Logs and telemetry | Europe (country not stated) | USA |
| Analytics and metadata | Europe (country not stated) | USA |
| Notifications and email | – | USA |
| Support | – | – |
| AI features | – | USA, Canada |
Ownership and agreements
| Owner | Ada Support Inc. (Canada) |
|---|---|
| Headquarters | Canada |
| Data processing agreement | Found and read |
| Certifications | SOC 2, SOC 3 |