Vendor profile
ActiveCampaign: where is customer data stored and processed?
ActiveCampaign stores customer data in the EU (country not stated), the USA and Australia on AWS; EU customers are assigned to the EU data center based on IP address and cannot choose themselves. Processing takes place in the EU, Australia and the USA via Snowflake, and hosting may continue outside the region, including the USA. Support runs through Zendesk and SMS through Twilio in the USA, while AI features use AWS Bedrock and OpenAI in the USA. Analytics and product data are shared with group companies in Ireland, Australia, Brazil and Costa Rica, and the data processing agreement is read but does not state where data is stored.
Checked 12 October 2026 · based on the vendor's own public documents
See the map and sources
Where data is stored and processed
| Activity | In the EU/EEA | Outside the EU/EEA |
|---|
| Storage | Europe (country not stated) | USA, Australia |
|---|
| Processing | Europe (country not stated) | USA, Australia |
|---|
| Logs and telemetry | – | USA |
|---|
| Analytics and metadata | Ireland | USA, Australia, Brazil, Costa Rica |
|---|
| Notifications and email | – | USA |
|---|
| Support | – | USA |
|---|
| Group companies | Ireland | Australia, Brazil |
|---|
| AI features | – | USA |
|---|
Only outside the EU/EEA, with no European alternative stated: Support, Notifications and email, AI features, Logs and telemetry.
Ownership and agreements
| Headquarters | USA |
|---|
| Data processing agreement | Found and read |
|---|
| Certifications | SOC 2 |
|---|
Sub-processors (14)
| Name | Country | Purpose |
|---|
| Amazon Web Services | USA, EU/EØS, Australia | Data Storage Service |
| CloudFlare | USA | Network Service |
| Snowflake | USA, EU/EØS, Australia | Data Warehouse Service |
| Zendesk | USA | Customer Support Service |
| Zight (formerly CloudApp) | USA | Customer Support Service |
| Twilio | USA | SMS Delivery Service |
| OpenAI | USA | Artificial Intelligence Service |
| ActiveCampaign Ireland Limited | Ireland | Konsern: salg, konto og engineering-støtte |
| ActiveCampaign Australia Pty Limited | Australia | Konsern: salg, konto og engineering-støtte |
| ActiveCampaign Brasil LTDA | Brazil | Konsern: salg, konto og engineering-støtte |
| ActiveCampaign Costa Rica S.R.L. | Costa Rica | Konsern: salg, konto og engineering-støtte |
| ActiveCampaign Poland sp. z o.o. | Poland | Konsern: salg, konto og engineering-støtte |
| 11 Tecnologías, S. de R.L. de C.V. | Mexico | Konsern: salg, konto og engineering-støtte |
| AC Snudrovia LLC | USA | Konsern: salg, konto og engineering-støtte |
Sources